NOTE: Here’s another item I assigned to my Digital Media Literacy students: For a full day this week, keep track of everything you create with digital media tools of all kinds. This means Facebook posts, emails, personal blogs (including Tumblr etc.), Instagram and SnapChat posts, Twitter tweets, texts (including SMS, YikYak, etc.), videos, photos — everything. The best way to keep track of all this may be the old-fashioned method: carry a pen and notebook around for the day and write it all down. Then write a blog post of 300-500 words describing what media you created. Don’t post details you consider private; I’m not interested in the contents of what you posted. What I am interested in, and hope you’ll be as well, is the degree to which you’re creating your own media and how you’re doing it. (Again, I’ll add links later.)
I create a lot of media, though not nearly as much as I “consume” (I hate that word; as I’ve told students in digital media literacy, we should use media, not consume it).
On a given day, here’s roughly how I created media. I’m guessing it’s different from what students do these days. Most of what I create is text. Not all, but most.
In the morning, I answered a batch of email. I do this regularly during the day, because I get a lot and I try to keep up with it. I’ll never get to the fabled “inbox zero” but I’ll try. Occasionally I get and send several text messages, most often with my wife.
I post frequently on Twitter, and more occasionally on Google+. (I almost never use Facebook, for reasons I described in my book Mediactive.)
Lately, I’ve been posting to This.cm, a wonderful new service that tries to collect–from a bunch of interesting users–just a few items per day that we all believe everyone should see. The site is in beta so I can’t invite all of you to join it, yet.
My blog doesn’t get enough love, though I do post there from time to time. On the day in question I wasted a lot of time responding to someone who was trying to convince me (actually, his own fans) that I’m wrong about net neutrality.
As a longtime photographer I take lots of pictures. I don’t post most of them, but when I do it’s usually to Flickr or Google+ or my blog. I need to do this more. I don’t have an Instagram account but probably should get one.
For an upcoming online project I’ve been doing a bunch of video interviews with folks who have expertise in various media-related issues. This doesn’t happen every day, however.
There’s a way I semi-create media that most of don’t appreciate: individualized media via online services. Example: I wanted driving directions the other day, and used Google Maps. It produced a page of directions and a map. This is media, too–but just for me.
My other media creation, on a regular basis, doesn’t get seen by anyone but me for some period of time: writing I’m doing for my columns at Slate and Medium, as well as a new book. In a way, those are the most traditional forms of media I’ve been making.
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NOTE: For a digital media literacy class I’m teaching, I’ve asked students to do this assignment: Write a blog post of 300-500 words about the media you follow every day. By “follow” I mean, for example, what you read / listen to / watch in email, Twitter, Facebook, YikYak, Instagram, news websites/apps, and the like. Which of these are “news” in the traditional sense? Do you read news articles mostly from recommendations, or do you have some homepages you visit routinely?
Here’s my stab at it–a bit longer than what I assigned, but I didn’t have enough time to make this short. I promised to post by the end of the day today, and will add links later.
My daily media consumption is enormous, because I do this for a living. Here’s what happened one recent day:
When I wake up I briefly check email and Twitter. If something seems super-urgent I may open an email or click through to a link. Usually I don’t.
At breakfast, using a tablet, I go to the homepages of the New York Times, Wall Street Journal, Washington Post, Guardian and Financial Times. All of those outlets have a world view, and I want to see what their editors–some of the best in journalism–believe is important. I also check my RSS newsreader, which collects stories and links from a variet of sources I’ve pre-selected.
At my home-office desk:
— I check out a number of websites including Reddit, Slashdot, All Things Digital, BoingBoing, Talking Points Memo, Ars Technica, National Review, Wall Street Journal, TechDirt, Jon Stewart, John Oliver (when HBO posts his regular commentary), among others.
— I run Twitter and Google+ in separate browser tabs but don’t try to keep up with it all the time (though I confess I check them more often than I should.) Whether an important story or some ridiculous meme is bubbling up, I’ll be likely to notice it among the people I follow. I also check 5 Twitter lists I follow on these topics: journalism, the media business, technology, entrepreneurship and media literacy.
— Besides regular email, I subscribe to several mail lists on those topics, as well as a great daily list of five items from This.cm, a site that creates serendipity for me. I sort those separately in my email inbox, and read them one after the other. Many of the links have already shown up in Twitter, and many point to the traditional and other media sites I routinely scan.
During the day I’m constantly bouncing around to various media including videos (typically posted on YouTube and Vimeo), audio (NPR and others), and other websites.
After dinner I sometimes watch videos on our television, but almost never live TV. We subscribe to Netflix, Amazon Prime and satellite (Dish). I record some TV series (e.g. “Justified”) and watch when I have time, skipping through the commercials.
On my bedside table I have a hardcover book or two (one from the library and one I’ve bought, the latter almost always written by someone I know), and a Kindle Voyager e-reader. I read for a half hour or so before going to sleep.
Takeaways (similar to what I found when I did this several years ago):
I listen to or watch very little broadcast media apart from NPR (or super-important breaking news, very very rarely).
My main sources of trusted information resemble some of the ones from several decades ago, such as the New York times. I get to them in some different ways, however.
In particular, several Twitter lists and Google+ circles (roughly the same thing; collections of people I follow about specific topics) have become filters of great value. I can generally depend on them to send me to information I need to know about. However, I know I’m missing some important things if I rely only on other people to flag things.
For me, media consumption is an evolving collection of people, sites, conversations, and entertainment. Much of it overlaps. It takes more effort on my part, but I believe I’m vastly better informed — and entertained.
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By the early 1960s, the news media were closing in on an era of relative equilibrium, at least in the marketplace. While there were still competitive daily newspapers in some communities, the trend was inexorably toward local consolidation and monopoly. Broadcast television was settling into an oligopoly of three networks with scores of local affiliates that owned exclusive licenses to valuable airwaves. Equilibrium meant, for decades to come, massive profits for the owners of these enterprises.
Over four days in 1963, beginning November 22 with the assassination of President John F. Kennedy, TV news conclusively claimed a new and lasting mantle: the place where most people got vital news. The stars of TV news – actual journalists in those days – became part of Americans’ households.
Over the past weekend, CBS marked five decades since that grim weekend by streaming its contemporaneous coverage of the killing and aftermath. The stream was more than a history lesson, though: the network was also recalling its own ascension into journalism’s highest realm – an achievement that owes most to to the relentless professionalism of Walter Cronkite and his colleagues during those days.
In 2013 the CBS web stream, and the way the company used it, came in a vastly different context. It was just one of many fast-moving situations in the media business – most involving enterprises that weren’t in the realm of anyone’s imagination 50 years ago – that we saw this Nov. 22-26. They included the sale of a web news startup to another startup; an apparent shakeup at a major business news and information service; and the hiring of a TV superstar by a web company that, by today’s standards, is itself almost old media.
All of this reflected a news and information ecosystem that is seeking a new equilibrium. But don’t hold your breath on this one. We’re in the relatively early days of a messy transition to what (if we do this right) will be a vastly more diverse, and therefore healthier, ecosystem when viewed as a whole – but one that will remain, close to the ground, awash in experimentation, turmoil and change.
The higher-minded (and more financially secure) CBS of a half-century ago aired its JFK coverage without a single advertisement, as did the two other networks of that era. But while CBS deserves credit for putting up the stream this year, to watch it – or any of the short segments CBS pulled out of it – you had to sit through a pre-roll ad. If you stopped the main stream and came back, you got another ad. The company was monetizing, as we say today, but the way it did so was clumsy bordering on cringe-inducing – including, no kidding, a life insurer’s ad preceding JFK funeral footage. Meanwhile, CBS had sent takedown notices to Google’s YouTube (and presumably other sites) ordering the removal of segments of this coverage that other people had posted, notably the overwhelming moment when a close-to-tears Cronkite read the official confirmation of Kennedy’s death. The CBS message: We alone will use and profit from our film of this public tragedy. This was obnoxious, in my view, but CBS did have the right, sad to say, to abuse the copyright system in this way.
Traditional media’s relationship with the Web includes competition with it. During the weekend came the confirmation of a TV star’s move to the web. Not long after luring the talented and prolific David Pogue away from the New York Times, Yahoo hired Katie Couric as a “global anchor,” whatever that means. Both hires are part of a major media/news push by the Internet company, founded in the 1990s, that CEO Marissa Mayer and her colleagues are struggling to reinvent for the 21st Century.
I don’t claim to fully understand what Yahoo is doing with these and other media moves. What most people don’t realize, however, is that its reach is beyond enormous when it wants its still-huge user base to pay attention to something. If advertising has a future at all, Yahoo has every possibility of being one of the organizations that profit from it.
The long weekend also brought more details about what is sounding like serious rethinking, if not upheaval, inside the Bloomberg news and information organization. As the Times reported, some executives – all of whom insisted on anonymity, which raises questions about their (and the story’s) credibility – have “begun to question the role of the company’s news operation.” What we know for sure is that about 2 percent of the journalists have lost their jobs there. The company’s own credibility has taken a hit amid believable reports that business priorities led to the killing of a story about Chinese politicians, though executives have denied this.
Financial considerations have always affected journalism, at all companies, some more blatantly than others, though in recent decades most traditional journalism organizations have insisted they prevented corporate interference. But in an era when hyper-competitive enterprises vie for ebbing and emerging markets, the editorial and business sides of almost all for-profit media operations will clash and cooperate. And it should surprise no one that Bloomberg, which overwhelmingly makes its money on the financial data portion of its business, constantly rethinks the proper personnel mix.
Much, much further down the media food chain came the news that PandoDaily, a startup media company based the Bay Area, was acquiring another financially struggling startup, NSFW Corp. The deal was scarcely noticed outside the still somewhat insular world of tech journalism, but it “caused more than a few tremors in the world of new-media startups,” as GigaOm’s Mathew Ingram noted. Count on a lot more tremors like that one, then, because in a market where there’s so little barrier to entry, lots of people will enter and there will be lots of competition – and, besides, most startups fail.
That’s actually good news, if not for the ones that fail (as I did in an abortive media startup almost a decade ago). It’s good news because it means we’re in a fiercely competitive market, awash with experiments and ideas and, in some notable cases, major-league new investments. It’s also good news because a diverse media ecosystem could produce the kind of variety, at all levels of quality, that will create a better set of news and information choices, overall, than the much less diverse – if vastly more stable – environment whose loss we tend to lament.
Yes, we are losing, at least for the short term, some things we will miss – including the calming authority and integrity of people like Walter Cronkite and his team. But I’m ready to live in a world of diversity and choice, and the complexity that results, where I have to make more of my own decisions about who and what to trust – and where I can be better informed in the end.
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(Note: I assigned my Media Literacy students a post asking for information on data in a topic area they care about. Here’s an example.)
I spend a lot of time writing about technology and tech policy, in books, blogs and in a weekly column I write for the Guardian newspaper’s US website. Luckily, there’s a tremendous amount of data available on this topic.
As with almost anything else, I start with the federal government. The Census Bureau has an enormous amount of useful data including (somewhat surprisingly) an informative introductory page on tech history. The Federal Communications Commission offers a great deal of data about telecommunications and broadcasting, but it is — I fear deliberately — deficient when it comes to up-to-date information about broadband access and cost at the local level. The “Broadband.gov” site is informative but also lacking in some key data.
International data is often incomplete, but the United Nations’ UNESCO Science and Technology site is helpful.
Needless to say, Google and Wikipedia can be great places to start when looking for data in any specific area. The more detailed the search terms, as usual, the more likely you are to find something useful.
A sampling of other sources:
- For technology stock market data, CNBC has a useful page with broadly based information.
- For more detail, I often check the “CrunchBase” database at AOL’s TechCrunch tech blog, which has been compiling information about the tech scene, especially startup companies, for a number of years.
- The Wall Street Journal offers deep, granular information about companies as well, but its website has a paywall. (I subscribe online, and it’s worth it to me.)
- Many universities have research units generating significant amounts of data. Typically, these are housed in centers or institutes focusing on one topic. I haven’t found a central database of all such organizations, but there are a number of them by topic. For example, here’s Stanford University’s list of biotech research initiatives.
One of the most important emerging areas in the technology world is called Big Data — describing the massive amount of information we (and companies and governments) are creating every second of every day. It’s simply staggering to contemplate how much there is, and how it’s growing. Articles in the Economist and New York Times do a decent job of explaining the phenomenon.
Big data gives us new insights into our world (and is used for scary purposes, such as in surveillance). One way to make sense of it is through visualization — turning numbers into pictures and animations. One of my favorite ways to explore data this way is an IBM site called “Many Eyes” — take a look around to see what I mean.
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(Note: I asked my Media Literacy students for a blog post analyzing a major story in a topic area they care about. Here’s an example.)
The Washington Post’s technology and policy blog, called “The Switch,” took a deep look at how Longmont, a Denver suburb, beat back the cable-TV industry in a multi-year battle to have the right to install its own fiber-optic communications network. But the article isn’t just about one small Colorado city. It’s about the cable industry’s ongoing campaign to deny people competition.
Here’s a sample from the story, entitled “Big Cable may have felled Seattle’s mayor, but it couldn’t stop this Colo. project“:
There are 27,000 households in Longmont. Even if the city were to connect all of the eligible homes to its existing fiber network overnight, it would still reach only 1,100 residences. Cable companies therefore spent over half a million dollars trying to prevent four percent of city households from gaining access to municipal fiber on any reasonable timescale. That’s around $600 a home, or six months’ worth of Xfinity Triple Play.
Did Longmont set a precedent?
Perhaps that’s why the cable industry has mostly given up fighting Longmont — it’s not worth it anymore. On Tuesday night, voters overwhelmingly approved of the city’s third fiber ballot measure since SB 152, Question 2B. Question 2B asks whether the local government should be allowed to issue $45.3 million in bonds to pay for a city-wide deployment of fiber, one that would finally connect all 27,000 homes, and every private business, to public fiber within the next three years. Proponents estimated that without the funding, it would take a half-century to complete the roll-out. Voters gave it the green light, by a 68-32 percent split. No group came forward to contest the measure. The cable companies had picked up their ball and gone home.
The piece smartly uses a local story to go deep into a national issue. First, it details the long struggle Longmont had to overcome the cable industry’s money and political clout in the state legislature. Then it shows how the city is just one of many local communities around the country facing this kind of thing. Finally, it demonstrates how a community, with enough tenacity, can outlast even an industry as wealthy — and tenacious in its own right — as the cable companies.
But it is correctly cautious about what message this case sends to other communities that are thinking of doing the same thing. For one thing, it notes that local fiber deployments don’t always work out well for taxpayers. For another, the cable companies definitely don’t see one defeat as a national harbinger.
Indeed, as the Post observes, Comcast led a cable-industry group that poured money into a political race in Seattle this fall — and helped defeat the incumbent mayor, Mike McGinn, a supporter of municipal fiber. (As the story notes, Comcast denies any connection.)
The Post’s story, better than most I’ve seen on this topic, brings home an issue we’re likely to see more often. The end of the piece nicely sums it up:
But what Longmont’s experience does show is how large the gulf is between an incumbent industry that can spend money on a massive scale to promote its interests and advocates of municipal fiber that often lack deep-pocketed allies. Those odds made the triumph of Longmont’s municipal fiber backers all the more remarkable.
I hope the Post will revisit Longmont in a couple of years, to tell us whether this experiment is working. What happens elsewhere may ride on that.
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This week’s most visible journalism error belongs to NBC News, which reported the death of the Los Angeles airport shooter and then had to take it back. “JUST IN: LAX gunman killed by law enforcement” – posted on Twitter at 11:15 am Pacific Time – gave way to “Correction: LAX gunman NOT killed by law enforcement. Gunman is in custody.” two and a half hours later.
A number of words come to mind to describe this process, but the one I’d use first is: stupid. The second: inevitable.
NBC’s error is notable mainly because it’s not notable. It was hardly the only major media operator to tell the world a falsehood. Sad to say, our twitchy new world – where people constantly shoot before they aim – is the new normal. Nothing seems likely to lead media companies, much less social media users, to post what they can prove or know beyond a serious doubt, as opposed to what they have merely heard.
So NBC wasn’t the only journalism organization to get it wrong. Among a number of others that couldn’t wait for confirmation, the Los Angeles Times announced, “BREAKING: Sources tell @latimes that LAX shooter was a TSA employee. He was shot dead after killing fellow worker. Post coming.” The retraction came, as with NBC, more than two hours later.
I’ve been hoping that media organizations would exercise more judgment than zeal in situations like this. But hope gives way to reality – the quest for clicks, page views and viewers is plainly more important than being right.
So I return to my advice for the rest of us: Take what I call a “slow news” approach to breaking or surprising news. My rule of thumb is simple when it comes to the former: The closer we are (in time) to a major event, the more likely that reports about it will be wrong. Believe nothing until there’s better evidence than unnamed “sources” or the other speculation that passes for journalism even from our supposedly finest organizations.
Here’s an excerpt from the book that addresses slow news:
On Nov. 5, 2009, in the minutes and hours after an Army officer opened fire on his fellow soldiers at Fort Hood, Texas, the media floodgates opened in the now-standard way. A torrent of news reports and commentary poured from the scene, the immediate community and the Pentagon, amplified by corollary data, informed commentary and rank speculation from journalists, bloggers, podcasters, Tweeters, texters and more.
Also standard in this age of fast news was the quality of the early information: utterly unreliable and mostly wrong. The shooter was dead; no he wasn’t. There were two accomplices; no there weren’t. And so on.
Several critics tore into a soldier who was using Twitter, a service noted for rumors, to post about what she was seeing. Indeed, some of what the soldier posted turned out to be wrong. But was it fair to extrapolate this to brand all forms of citizen media as untrustworthy and voyeuristic?
There was plenty of wrong information going around that day, at all levels of media. Lots of people quoted President Obama’s admonition to wait for the facts, but almost no one followed it. And almost no one heeded Army Gen. George William Casey Jr.’s advice the following Sunday not to jump to conclusions “based on little snippets of information that come out.”
Greg Marx at the Columbia Journalism Review was among several commentators to catalog some of the misinformation that raced around. He wrote:
It’s not fair to lay too much of this confusion at the feet of [traditional media] reporters, who are mostly diligent and conscientious, who are basing their claims in good faith on what they are hearing from their sources, and who are under tremendous competitive pressure to get the story first. But on a story like this, tendencies toward error, exaggeration, and inconsistency are built into the system, at least in the first days of reporting. In due time, a clearer picture will begin to emerge; in this case, we’ll even hear from the shooter himself.
There will be plenty of time for analysis. Until then, let’s all take a deep breath.
Like many other people who’ve been burned by believing too quickly, I’ve learned to put almost all of what journalists call “breaking news” into the category of gossip or, in the words of a scientist friend, “interesting if true.” That is, even though I gobble up “the latest” from a variety of sources, the sooner after the actual event the information appears, the more I assume it’s unreliable, if not false.
Still, I’m no different from everyone else in a key respect: When it comes to important (or sometimes trivial but interesting) breaking news, I, too, can react in almost Pavlovian ways from time to time, clicking the Refresh button on the browser again and again. I don’t tend to immediately email my friends and family or tweet about unconfirmed reports, though, and if I do pass along interesting tidbits I always make it a point to add “if true” to the might-be-news.
What is it about breaking news that causes us to turn off our logical brains? Why do we turn on the TV or click-click-click Refresh or scan the Twitter feeds to get the very latest details—especially when we learn, again and again, that the early news is so frequently wrong?
Ethan Zuckerman, a friend and colleague at Harvard University’s Berkman Center for Internet and Society, has some ideas:
- The media make us do it. [As noted below, I give a lot of credence to this one.]
- We’re bored.
- Knowing the latest, even if it’s wrong, helps build social capital in conversations.
- We’re junkies for narrative, and we always hope that we’ll get the fabled “rest of the story” by clicking one more time.
“I suspect there’s some truth to each of those explanations, and I suspect that each is badly incomplete,” Ethan says. “I also suspect that figuring out what drives our patterns of news consumption, and our susceptibility to fast, often-wrong news is critical” for having a sounder grasp of what we can trust.
Remember: Big breaking stories are literally exciting. They’re often about death or the threat of death, or they otherwise create anxiety. Neurological research shows that the more of your personal bandwidth anxiety takes up, the less clearly you think. To get even more neurological: The amygdala takes over from the prefrontal cortex.
Slowing the News
A wonderful trend has emerged in the culinary world, called the “slow food movement”—a rebellion against fast food and all the ecological and nutritional damage it causes.
As Ethan suggested to me at a Berkman Center retreat in late 2009, we need a “slow news” equivalent. Slow news is all about taking a deep breath.
One of society’s recently adopted clichés is the “24-hour news cycle”—a recognition that, for people who consume and create news via digital systems, the newspaper-a-day version of journalism has passed into history. Now, it’s said, we get news every hour of every day, and media creators work tirelessly to fill those hours with new stuff. (Happily, a few newspapers and magazines do continue to provide actual perspective and nuance.)
That 24-hour news cycle itself needs further adjustment, though. Even an hourly news cycle is too long; in an era of live-TV police chases, Twitter and twitchy audiences, the latest can come at any minute. Call it the 1,440-minute news cycle.
Rapid-fire news is about speed, and being speedy serves two main purposes for the provider. The first is gratification of the desire to be first. Humans are competitive, and in journalism newsrooms, scoops are a coin of the realm.
The second imperative is attracting an audience. Being first draws a crowd, and crowds can be turned into influence, money, or both. Witness cable news channels’ desperate hunt for “the latest” when big events are under way, even though the latest is so often the rankest garbage.
The urge to be first applies not just to those disseminating the raw information (which, remember, is often wrong) that’s the basis for breaking news. It’s also the case, for example, for the blogger who offers up the first sensible-sounding commentary that puts the “news” into perspective. The winners in the online commentary derby—which is just as competitive, though played for lower financial stakes—are the quick and deft writers who tell us what it all means. That they’re often basing their perspectives on falsehoods and inaccuracies seems to matter less than that they’re early to comment.
I’m not battling human nature. We all want to know what’s going on, and the bigger the calamity is, the more we want to know—especially if it may affect us directly (if a hurricane is approaching, the latest news is not just interesting but potentially life-saving). Nothing is going to change that, and nothing should.
Nor is this a new phenomenon. Speculation has passed for journalism in all media eras. Every commercial plane crash, for example, is followed by days of brazen hypothesizing by so-called experts, but now we are fed their ideas at hourly (or briefer) intervals, rather than only on the evening news or in the daily paper—and even that frequency was too much. Only months of actual investigation by the real experts—and sometimes not even that—will reveal the real truth, but we are nevertheless subjected to endless new theories and rehashings of the “facts.”
The New News Cycle
The advent of the 1,440-minute news cycle (or should we call it the 86,400-second news cycle?), which has fed our apparently insatiable appetite for something new to talk about, should literally give us pause. Again and again, we’ve seen that initial assumptions can be grossly untrustworthy.
Consider, for example, the Fort Hood shootings. We learned that the perpetrator wasn’t killed during his rampage, contrary to what was initially reported. And that fact stayed with us because the story was still fresh enough, and the saturation coverage was ongoing, when reports emerged that he hadn’t been shot dead by law enforcement.
However, we all also “know” false things that were inaccurately reported and then later disproved, in part because journalists typically don’t report final outcomes with the same passion and prominence that they report the initial news. We’ve all seen videos of dramatic arrests of people who were later acquitted, but still had their reputations shattered thanks to the inherent bias in crime reporting. And how many of us have heard a report that such-and-such product or behavior has been found to raise the risk of cancer, but never heard the follow-up that said the initial report was either inaccurate or misleading?
The abundance of wrong information in the rapid-fire news system has other causes than simple speed, including the decline of what’s supposed to be a staple of journalism: fact checking before running with a story.
As Clay Shirky (who contributed this book’s foreword) has observed—in a Twitter tweet, no less—“fact-checking is way down, and after-the-fact checking is way WAY up.”
Clay’s point lends weight to the argument for slow news; to the idea that we all might be wise to think before we react. That is what many of us failed to do during the early hours and days of the “#amazonfail” event of April 2009. As Clay described it afterwards:
After an enormous number of books relating to lesbian, gay, bi-sexual, and transgendered (LGBT) themes lost their Amazon sales rank, and therefore their visibility in certain Amazon list and search functions, we participated in a public campaign, largely coordinated via the Twitter keyword #amazonfail (a form of labeling called a hashtag) because of a perceived injustice at the hands of that company, an injustice that didn’t actually occur.
Like Clay, I came to believe that Amazon hadn’t deliberately made a political decision to reduce the visibility of these books; it was, the company said (as part of an inept PR handling of the situation), a programming error. But I was one of the people who flamed Amazon (in which I own a small amount of stock) before I knew the full story. I hope I learned a lesson.
I rely in large part on gut instincts when I make big decisions, but my gut only gives me good advice when I’ve immersed myself in the facts about things that are important. This suggests not just being skeptical—the first of the principles I hope you’ll embrace—but also waiting for persuasive evidence before deciding what’s true and what’s not.
It comes down to this: As news accelerates faster and faster, you should be slower to believe what you hear, and you should look harder for the coverage that pulls together the most facts with the most clarity about what’s known and what’s speculation. Wikipedia, that sometimes maligned mega-encyclopedia, can be a terrific place to start; more on that in the next chapter.
Can we persuade ourselves to take a deep breath, slow down and dig deeper as a normal part of our media use, and to deploy the other principles of media consumption to figure out what we can trust and what we can’t? We can. And if we want to have any reason to trust what we read (hear, etc.), we’d better.
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I’m teaching a media literacy course in Arizona State University’s online program, and one of my assignments has been to ask students to keep a detailed record of their media use — consuming and producing, but an emphasis on the former — for a day. (Maybe it should be a week…)
Here’s the assignment in detail:
For one full day, keep track of your own media consumption. I don’t care if it’s reading a newspaper (in print or online), TV or radio program (broadcast or online), Facebook, YouTube, blogs, Twitter or anything else. Take notes. Then, do a blog post on your own impressions of how you get information and entertainment. For example, what are your main sources of news? Why do you trust them (if you do), and which do you trust more than others? Do you go to news organizations’ home pages or do you mostly read articles via links from other places, such as Facebook? A key question: What do you think you might be missing? Do you care? In general, I want you to explore your own use of media as a consumer. (We’ll look at media creation later on in the course.)
In the spirit of doing, not just telling, here’s my media use for Monday, Oct. 21:
- 5:15 am: Wake up to a smart-phone alarm-clock app. Quickly check email.
- 5:45 am: On a tablet at the breakfast table, check the New York Times homepage. Read a couple of articles including a fascinating piece about a Hungarian opera aimed at countering anti-Semitism.
- 6 am: Before leaving for the airport, check to see if flight is scheduled on time (it is); print boarding pass.
- 6:10 am: Listen to NPR’s Morning Edition on car radio.
- 6:50 am: At the gate after checking in, an announcement tells us the plane were supposed to board is being taken out of service. Check the airline’s mobile site to see what is leaving later in the day if this one is cancelled.
- 6:55-7:30 am: On phone, check out my Twitter feed, looking at stories several people have linked to, plus retweeting a couple of items and posting a tweet or two of my own (expressing annoyance at airline’s lack of information about the delay).
- 8 am: We are told to go to another gate. Once there, read an e-book (in my Kindle phone app, on loan via my local public library) until we board.
- 9:00 am: When flight attendant tells us to turn off our devices for takeoff, skim the San Francisco Chronicle, one of three newspapers I picked up in the frequent flier lounge). Catch up on the Bay Area Rapid Transit strike news; not much else of interest in the paper.
- 9:45 am: On mobile phone, watch part of a saved TV show episode (Person of Interest, if it matters).
- 10:30 am: On laptop computer, work on a chapter for upcoming book.
- 11 am: When we’re told to turn off devices for landing, skim the Wall Street Journal (dead-tree edition), reading several articles carefully, including one about a broadcasting company’s expansion via what a critic calls a legal “shell game” that lets it artfully skirt media consolidation rules.
- 1 pm: At ASU office. For next few hours, catch up on email, check Twitter, meet with students, read a number of news articles — via Twitter, bookmarks, Reddit, Slashdot, Feedly, Google and Yahoo News keyword alerts, email referrals, etc. — from sites including the New York Times, All Things Digital, BoingBoing, Talking Points Memo, Ars Technica, the Guardian, the Telegraph, the Washington Post, National Review, Wall Street Journal, TechDirt, and many, many others. Make notes on some, tweet and Google+ a few others, send several URLs to ReadItLater for further attention. Do a quick post on my personal blog, pointing to my most recent Guardian column. Work on my opening statement for a debate in which I’m a participant on Tuesday evening. Work on next lecture for my online course.
- 6:15 pm. At dinner in hotel restaurant, read a few articles from favorite tech and policy websites, some listed above.
- 7 pm: Skype conference call: meeting of search committee for the next director of the University of Hong Kong’s Journalism & Media Studies Centre (where I taught part-time from 1999-2004)
- 9 pm: Watch previous day’s Jon Stewart Daily Show monologue, then watch a film via Netflix (Fargo, a great 1990s movie).
A couple of things jump out at me when I look at this — apart from the immense amount of media use, more than most people (which makes sense since I do this for a living):
First, I didn’t watch live TV even once, and the only time I listened to the radio was on the way to the airport. (Note: I just edited this sentence to add the word “live” before TV, after a Twitter follower asked me why watching a saved show wasn’t actual TV.)
Second, my main sources of trusted information are in some ways a lot like the main sources 20 years ago in some ways — the New York Times, for example, as well as several other large media sites. But my way of getting to them is evolving, and I have many more trusted sources than before.
In particular, several Twitter lists and Google+ circles (roughly the same thing; collections of people I follow about specific topics) have become filters of great value. I can generally depend on them to send me to information I need to know about.
Nonetheless, I know I’m missing some important things if I rely only on other people to flag things. This is one reason why I go to the home pages of some news sites on a regular basis. The Hungarian opera story is one great example: I don’t think any of my automated (e.g. RSS) or human feeds (e.g. Twitter) flagged it for me. Serendipity lives in the new world, but the serendipity created by great editors is still pretty valuable.
Two decades ago, just before the graphical World Wide Web exploded into our lives like the Big Bang of the Internet era, my news/information/entertainment consumption was basically a daily sameness. Trusted (or mostly trusted) editors — including network TV people — put together reports, which could take or leave.
Today it’s a constantly evolving collection of people, sites, conversations and more. It takes more effort on my part, but I believe I’m vastly better informed.
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I’m at the World Journalism Education Congress in Mechelen, Belgium, where I’m going to be heading a roundtable on citizen journalism and participating in a panel on media literacy.
Hundreds of folks from around the world are here. It’s the third such conference. I was at the last one in South Africa several years ago, and found it fascinating to hear how educators are doing their work in different cultures.
I’ll be tweeting from here and posting my conference talk slides later today.
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In the minutes and hours following the Boston bombings, the media erupted with news, rumors, speculation – just what we’ve come to expect in this instant-access, instant-posting age. Truest to form was the knee-jerk maundering from the usual operators, who posted the rankest kind of rumors as fast as Twitter would permit. (No links to those, on purpose.) How do they live with themselves?
We’ve seen this again and again in recent times. Recall how a member of Congress was declared dead in the Tuscon shootings (by NPR and CNN, no less)? Recall the frothing BS that came immediately after the Newtown shootings? In retrospect, media creators — professionals and non-professionals alike — did some soul-searching after both of those.
It may be having an impact. After the Boston violence for the first time in my memory, I saw a knee-jerk response that moved in a gratifying direction: a host of cautions, including from media people, for all of us to wait for actual facts rather than rushing to judgment. These kinds of warnings were not unprecedented, of course – I and some others have been urging people to take a “slow news” approach in such situations – but I was struck by the large number I saw in the immediate aftermath of this event.
The Washington Post’s Eric Wemple cataloged some of the Twitter warnings. One of the best came from his colleague, Ezra Klein: “What we truly know right now is this is horrible. But be careful about retweeting things people think they know.”
I’ve been hearing this kind of thing lately from students, too. They know better than to believe what they hear and read, especially when it’s close in time to a major event. Slow news means taking a breath.
Of course, several hours later the media were looking for new news. I expect (and am already starting to see) a raft of speculation about suspects, motives, etc. It’s too much to ask news media to behave well for more than an hour or two. I’ll take that much, gladly.
Here’s one knee-jerk response we can almost guarantee, however. Law enforcement and national security people will seize on this to push their ongoing agenda to create a surveillance state where civil liberties are mostly a thing of the past.
My thoughts are with the victims and their families. Whatever we learn about who did this, much less why, let’s remember the human cost of this violence.
Meanwhile, as “consumers” of news, let’s recognize our individual obligation in these circumstances. Take a slow-news approach. Keep clicking the Refresh button in the browser. But wait for verified facts before you come to any conclusions.
(Corrected to fix misspelling of Eric Wemple’s name; ouch, sorry.)
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New York Times Public Editor Margaret Sullivan tackles her paper’s unwillingness to use plain, accurate language in an almost hard-hitting post, “‘Targeted Killing,’ ‘Detainee’ and ‘Torture’: Why Language Choice Matters”. She asks editors about these choices and gets, sorry to say, mushy answers. She concludes:
When news organizations accept the government’s way of speaking, they seem to accept the government’s way of thinking. In The Times, these decisions carry even more weight.
Word choices like these deserve thoughtful consideration – and, at times, some institutional soul-searching.
By my reckoning, the Times could do a bunch more soul-searching.
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