AT&T Asks for User Help in Finding Wireless Dead Spots

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Users of the iPhone in the U.S. have been plaugued by AT&T’s lousy network, but now the telecom company is crowdsourcing what it hopes will help identify the worst parts of the network. It can’t tell if your call has been dropped on purpose — that is, you hung up — or whether it dropped because of the crappy network. So it’s asking users for help, according to Wired News.

There’s a media point to this. AT&T understands the value of its customers’ collective knowledge. Journalists are still missing it, for the most part.